Quicksilva Quality Policy
Objectives
- To be recognised as experts in both the human and technological aspects of Systems Integration.
- To attain expert knowledge of our partner’s products.
- To achieve the highest standards of project management and delivery.
- To provide flexible, industry leading support and managed services through ITIL® best practice and client centric focus.
- To understand the real business desires of our clients.
- To form partnerships with our clients which enable us to develop and maintain a track record which is second to none.
Scope
The Directors and Managers of Quicksilva are committed to the implementation of the Quicksilva Management System (QMS) for our activities in:
- Business and IT consultancy
- Software Design, Development, Provision, Maintenance and Support
Responsibilities
In order to achieve this, we have established the QMS to document our process of continuous improvement, including our working practices and our personal development.
Our QMS will assist us in meeting:
- Customer requirements;
- Statutory requirements; and
- Regulatory requirements.
Management Responsibility
We will commit resources to maintaining our competitive edge by:
- Achieving quality standards
- Undertaking professional project management
- Recruiting appropriately skilled people
- Delivering quality solutions
- Training our people thoroughly
- Maintaining our company culture
- Managing client expectations to develop sustainable relationships
Policy Review
The QMS will develop as a result of experience, suggestions and actions arising from audits or in response to performance measurement. All changes will be controlled according to the relevant procedures. Feedback regarding the performance of the QMS will be actively sought from:
- Projects. At the conclusion of each project a debriefing session will be arranged to discuss what helped or hindered performance during the project.
- Audits. The continued value of the QMS will be assessed by formal activity audits at regular intervals, as determined by the Management Team.
Regular management reviews of the QMS will be held to consider its added value and the result of any audits that have been carried out.
The QMS will be regularly reviewed to ensure it continues to represent Quicksilva’s Quality Policy and practices. In addition, interim releases of revised forms or individual procedures may be released at the discretion of the Quality and Compliance Manager. A hard copy of the current Quality Policy statement within the QMS will be signed by the Managing Director and displayed in a prominent position in the office.
